Platform FAQ

Data and privacy

Does signing in upload my recordings?

No. Data leaves your machine only when you publish, share to a team, or create a share link. Being signed in changes nothing on its own.

Where is published data stored?

On platform-managed cloud storage. On-premise and air-gapped deployment is available for institutions that cannot use it — see the enterprise section.

Can I delete something I published?

Not by deleting it silently. Once other people can cite it, changes go through corrections or retraction so citations keep resolving. Legal and privacy takedowns are handled separately.

Is my work used to train AI models?

Only where you have explicitly allowed it. It is a per-account setting, not an assumption.

Publishing

Why was my publish refused?

Something on the blocking list is missing — usually the title, modality, task type, a 30-character summary, a pipeline definition, or a co-author who has not accepted yet. The dialog names the exact check; the full list is in publish readiness.

Do I need a paid plan to publish?

No. Publishing and peer review are not gated by plan. Storage quotas and some export formats are.

Can I publish without review?

Submission enters the review path by default. That is the point of the platform — the public record is meant to have been looked at.

What is the difference between a study version and a review version?

A study version is a public snapshot. A review submission has its own version counter that increments each time you resubmit during review; the two are deliberately independent.

Review

How long does review take?

Each stage sets its own service-level window, commonly a week, and overdue reviews are swept and escalated to administrators. Total time depends on how many stages the pipeline has and how many rounds of changes are requested.

Why can I not see all the reviewer comments?

Reviewers deliberate internally and share what you need. Internal comments never reach your browser at all — the filtering happens server-side. See how review works.

Who are my reviewers?

On an open pipeline, named people. On a blind pipeline you see stable anonymous labels such as "Reviewer 2 — Technical Review", and the same label always means the same person.

Changes were requested. Do I start over?

No. Resubmitting re-enters the same stage with a bumped version, and the reviewers already on it are notified.

Can I review my own work?

No. The guard applies to administrators too — a conflict of interest is about identity, not authority.

How do I become a reviewer?

Apply at apply-reviewer. Applications are read by a human and answered by email, usually within a few days. The reviewer handbook covers what happens next.

Do reviewers get credit?

Yes. Completing a stage on work that publishes adds you to its contributor list, anonymised if the pipeline was blind, and counts toward your reviewer metrics and directory listing.

Accounts, teams, and billing

I am out of desktop seats.

Deactivate an old machine from account settings. Re-activating a machine you used before reuses its record instead of taking another seat.

Does a team member need their own plan?

Team membership governs shared content. Running the desktop app still needs a seat on their own account.

What happens if I downgrade?

Gated features switch off. Studies, published work, and local files are not deleted; content over the new quota becomes read-only.

Can I sign in with ORCID?

Yes, and it is worth doing if you publish — signing in with ORCID verifies the identifier on your profile, which then travels with your author byline.

Still stuck?

Email [email protected] with your account email, the study or submission identifier, and what you expected to happen.